inquiry
Please feel free to use this form to send us your opinions, impressions, and inquiries about our store.
Inquiries will be answered from [10:00 to 18:00 on weekdays].
Please note that inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, company holidays, and outside business hours will be answered on or after the next business day.
Customers who wish to return or exchange
Returns and exchanges are only accepted for products purchased on the [V12] official website and delivered within Japan. For products purchased at other stores, please contact the store of purchase.
Please see below for details on returns and exchanges.
当店に対するご意見ご感想、お問い合わせなど、こちらのフォームよりお気軽にお尋ねください。
お問い合わせに対するご回答は【平日 10:00~18:00】までとなっております。
土・日・祝日・年末年始ほか、弊社休業日、および営業時間外にいただいたお問い合わせについては、 翌営業日以降の回答となりますのでご了承ください。
ご希望のお問い合わせ内容をお選びください。
よくあるお問い合わせについては
こちらをご確認ください。