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Legal notice
Seller
4matto Co., Ltd.Name of the Orchestrator
Yuichi IsobePostal Code
151-0053Address
3F, 1-4-1 Yoyogi, Sibuyaku, TokyoSales price
Prices including tax are shown for each item.Prices are subject to change.Explanation of charges other than the price of the items
- Consumption tax10% (Tax included in sales price)- Shipping charges[Domestic delivery]Delivery is a flat rate of 700 yen (tax included) nationwide, with free shipping for purchases of 10,000 yen or more (tax included).[International delivery]Delivery charges are automatically calculated immediately after the order is confirmed. Please note that the recipient will be responsible for any customs duties, etc. incurred in the destination country.- Cash on delivery chargeThe customer shall bear the charge.Application validity period
We accept cancellations within 30 minutes of order completion.You can cancel your order from the order completion screen or from the Customer My Account.Sales quantity
As a general rule, for golf bags and accompanying items (golf bag covers), only one item can be purchased. (May be set according to the item)Shipping method
Products will be delivered by Sagawa Express.Click here for details.
Delivery date and time
[Domestic delivery]The desired delivery date and time can be specified from the cart screen.
If you do not specify a date and time, the delivery will be made in the shortest possible time.
Orders placed by 2 pm (JST) Monday to Saturday will be shipped the same day after payment has been completed.
Orders placed on Sundays and holidays will be shipped the next business day.
Please note that delivery may not be available as requested for Okinawa, remote islands and some areas. Delivery may also be delayed due to weather or other circumstances.
[International delivery]
You cannot specify a desired delivery date and time. Orders placed before 2 pm (JST) from Monday to Saturday, excluding Sundays and holidays,
will be shipped in approximately 3 days after completion of the payment. Delivery may be delayed due to weather or other circumstances.
Payment Method
We accept credit cards (VISA/MASTER/JCB/AMEX), PayPal, Apple Pay, Amazon Pay, and Cash on Delivery (Sagawa Express e-Collect). A separate handling fee will be charged for Cash on Delivery. * Cash on Delivery (COD) is not available for orders exceeding 300,000 yen in total or for shipments outside of Japan. Orders for shipment outside of Japan will be cancelled if Cash on Delivery is selected.Return or exchange of defective items
If you find any defects in the delivered items, please send a request for return and exchange to us with the below return and exchange request form within 7 days from when you receive items.
If you hope to exchange quickly as soon as possible, it would be more quick to do "return" and "re-purchase".
However, after re-purchasing, your "return" might be considered as the below "customer reasons". In that case, you might have a chance to deny the refund.
And, the return and exchange request form can be allow you to exchange with only different variations in the same product. If you hope to exchange with any other products, please do "return" and "re-purchase".
Returns and exchanges for customer reasons
If you find any defects in the delivered items, please send a request for return and exchange to us with the below return and exchange request form within 7 days from when you receive items.
If you hope to exchange quickly as soon as possible, it would be more quick to do "return" and "re-purchase".
However, after re-purchasing, your "return" might be considered as the below "customer reasons". In that case, you might have a chance to deny the refund.
In addition, if you are on the below conditions, return and exchange can not be accepted.
- When the item was purchased from stores any other [V12] Official Site.
- When re-exchanging the product that has exchanged once.
- When the item was used for purposes other than indoor try-on.
- When the item has been washed or cleaned.
- When the tags or labels are damaged, lost, or removed. - When the item has the odor of cigarettes or perfume on it; or stained or deformed due to trial fitting; or when it has been altered such as by adjusting the hem, etc., and is no longer functional as a product.
- When the item is delivered to countries other than Japan.
And, the return and exchange request form can be allow you to exchange with only different variations in the same product. If you hope to exchange with any other products, please do "return" and "re-purchase".