Shipping policy

About delivery service provider

[Delivery to Japan]
Products will be delivered by Sagawa Express.

[Delivery outside Japan]
Products will be delivered by DHL.


Delivery charge

[Delivery to Japan]
Delivery is a flat rate of 700 yen (tax included) nationwide, with free shipping for purchases of 10,000 yen or more (tax included). The customer shall bear the Cash on Delivery (COD) handling fee.

[Delivery outside Japan]
Delivery charges are automatically calculated immediately after the order is confirmed. Please note that the recipient will be responsible for any customs duties, etc. incurred in the destination country.


About bundling

Items with different order numbers cannot be combined into one package. (Please cancel your order and place a new order if it is within the time available for cancellation.)
 

Delivery days and date/time specifications

[Delivery to Japan]
The desired delivery date and time can be specified from the cart screen.
If you do not specify a date and time, the delivery will be made in the shortest possible time. 
Orders placed before 1:00 p.m. (JST) on weekdays, excluding Saturdays, Sundays, and holidays, will be shipped the same day after payment is completed. Please note that delivery may not be available as requested for Okinawa, remote islands and some areas. Delivery may also be delayed due to weather or other circumstances.

[Delivery outside Japan]
You cannot specify a desired delivery date and time. Orders placed before 1:00 p.m. (JST) on weekdays, excluding Saturdays, Sundays, and holidays, will be shipped in approximately 3 days after completion of the payment. Delivery may be delayed due to weather or other circumstances.

 

About the delivery note

[Delivery to Japan]
A delivery note will be included in the package.

[Delivery outside Japan]
Delivery note will not be included in the package.