Products purchased on the V12 official site can be returned or exchanged .
- I don't know the size of the online shop...
- The product I received was different from the image...
Such people can use the V12 official site with peace of mind.
If you wish to return or exchange an item, please check the precautions and apply using the return/exchange request form below.
＞Return/exchange request form
about shipping cost
- Returns and exchanges due to customer convenience
Shipping charges for returns or exchanges due to customer reasons such as "wrong order", "size does not fit", "not as pictured", etc. will be paid by the customer.
- Returned or exchanged due to our reasons
In cases such as "a different product has been delivered" or "a defective product has been delivered", we will bear the shipping costs. Please send it back by cash on delivery.
Returns and exchanges are limited to products purchased on the V12 official site.
Please note that we cannot accept returns or exchanges in the following cases.
- If you have already returned or exchanged the ordered product once
- When used for purposes other than trying on indoors
- When washed or cleaned
- If the product tag or label is damaged, lost, or removed
- If the item has a cigarette or perfume odor, is stained or deformed by trying on, or has undergone processing such as fixing the hem, etc., so that it does not function as a product.
- If the shipping destination of the product is outside Japan