[V12] Items purchased on the official website can be returned or exchanged .
- I don't know the size of the online shop...
- The product I received was different from the image...
Such people can use the [V12] official site with peace of mind.
If you wish to return or exchange an item , please contact us using the inquiry form within 7 days of receiving the item.
Click here for the inquiry form
Inquiries will be answered from [10:00 to 18:00 on weekdays].
Please note that inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, other company holidays, and outside business hours will be answered on or after the next business day.
What to tell us when contacting us about a return or exchange
- Order number (#4 digits)
- In the case of a return, please include the product you wish to return ( product name, color, size ) and the reason for the return.
- In the case of an exchange, please provide the product (product name, color, size) you wish to exchange for the product (product name, color, size) you received.
After contacting us, we will explain the process of returning or exchanging the item.
If you would like to exchange an item, please return it and then place a new order for the desired item from the online shop.
about shipping cost
- Returns and exchanges due to customer convenience
Shipping charges for returns or exchanges due to customer reasons such as "wrong order", "size does not fit", "not as pictured", etc. will be paid by the customer.
- Returned or exchanged due to our reasons
In cases such as "a different product has been delivered" or "a defective product has been delivered", we will bear the shipping costs. Please send it back by cash on delivery.
Returns and exchanges are limited to products purchased on the [V12] official site.
Please note that we cannot accept returns or exchanges in the following cases.
- When used for purposes other than trying on indoors
- When washed or cleaned
- If the product tag or label is damaged, lost, or removed
- If the item has a cigarette or perfume odor, is stained or deformed by trying on, or has undergone processing such as fixing the hem, etc., so that it does not function as a product.